Join Our Team
We offer a competitive salary and comprehensive benefit packages including paid time off, 401(k) matching retirement plan, health insurance and educational assistance.
Receptionist — Operations
Position Location: Sheridan, WY
Experience: Six months to two years of similar or related experience, including time spent in preparatory positions.
Education/Certifications/Licenses: A high school degree or GED is required.
Major Duties and Responsibilities
- Serves as an example of providing exceptional customer service in accordance with both the bank and retail operations vision and mission statements. Because this position is the first person customers see when entering the bank, it is expected that this position provides a WOW factor by welcoming them (by name if known), smiling, asking how we can assist them.
- Welcomes on-site visitors and customers entering the bank, determines nature of business or banking needs, and coordinates with other bank employees to ensure the banking needs of customers are promptly met.
- Minimizes customer wait time by communicating and coordinating with other bank staff and ensure customers are attended to while waiting.
- Answers questions about organization and provides callers with address, directions, and other information.
- Assists operations personnel in processing Service Alerts or other online requests.
- Schedules appointments, provide and obtain contact information and ensure messages are delivered and followed up on.
- Organizes and maintains lobby, reception area, and staff break room, including general cleaning and coordination of building maintenance and appropriate decorating.
- Schedules conference rooms for Meetings and Training.
- Inventories, orders, receives, and maintains office supplies for location.
- Coordinates with the Marketing Manager to display marketing/promotional material
- Manages the schedule for the display pad or similar venues.
- Performs all teller duties from workstation and works as Teller from the Teller stations as needed or assigned.
- Assists in preparing reports and other material as assigned, including but not limited to relevant monthly audit reports.
- Serves as primary staff member for morning “bag run” activities, including receiving, sorting, and routing external and internal mail.
- Maintains postage machine and ensures proper postage added to outgoing mail.
- Performs other clerical/secretarial duties as needed.
- Retrieves messages from phone system voice mail and forwards to appropriate personnel.
- Other duties as assigned.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Teller — Full-time
Position Location: Sheridan, WY
Experience: 6 months to 2 years of similar or related experience preferred, including preparatory experience. Cash handling and customer service experience is strongly preferred.
Education/Certifications/Licenses: A high school education or GED is required.
Major Duties and Responsibilities
- Provide exceptional customer service.
- Complies with all bank policies and regulations.
- Receives checks and cash for deposit or cashing, verifies amount, and examines checks for endorsements, signatures and date issued.
- Processes withdrawals, transfers, general ledger transactions, wire transactions, credit card transactions, stop payment requests, check orders, customer statements, and research requests.
- Assists customers with online banking.
- Enter customer transactions into computer for recordkeeping and issue customer receipts.
- Prepare and process daily checks.
- Roll and wrap coin.
- Count coin for the vault balancing.
- Balance currency, coin, checks, and all teller transactions and compare totals to computer totals.
- Prepares currency and fills out cash slip for selling cash to vault teller.
- Reports all cash offages to Teller Supervisor.
- Sales/cross sell products; explain, promote, and sell products and services such as debit cards and cashier’s checks.
- Process night depository transactions.
- Process address changes, file documents, mail notices, send/receive faxes, answer telephone calls, process e-mail statement requests.
- Process loan payments.
- Scan and verify deposit documents scanning software.
- Process daily checks through Branch Capture.
- Issue and activate PIN for ATM and Debit Cards.
- Provide customers access to safe deposit boxes.
- Provide phone backup.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
President
Position Location: Sheridan, WY or Billings, MT
Experience: A minimum of ten years of experience including time spent in preparatory positions. Work related experience must consist of management experience in the financial services industry.
Education/Certifications/Licenses: A professional Banking school completion and accreditation and/or advanced education beyond a college degree is preferred, ideally in a financial or business discipline.
Major Duties and Responsibilities
Strategic Leadership & Vision: Defines the Bank’s long-term strategic direction, growth strategies, and business goals in alignment with the values of the organization. Works closely with the Board of Directors to align the Bank’s mission, values, and goals with daily operations in all departments.
- Plans, formulates, and recommends for the approval of the Directors policies and programs that will further the tasks, objectives and goals of the Bank; recommends annual program goals to the Directors; ensures an ongoing evaluation system is in place related to such goals and that reports of progress are provided to the Directors on a regular basis; executes such contracts, grants, and commitments as may be authorized by the Directors or by established policies.
- Defines and executes current and long-range strategic plans, budgets, goals, and objectives that result in growth in equity, profits, loans and deposits, return on assets, return on investments, quality and scope of financial services, culture and human resources, and service to the community in the best interest of all aspects of the customers, employees, and the public.
External Relations & Advocacy: Serves as the key representative for the Bank, building and maintaining relationships with regulators, government agencies, industry leaders, and other external stakeholders.
- Advocates on behalf of the Bank and its mission, positioning the organization as a leader in the financial services sector in all key markets served by the Bank.
- Fosters relationships with customers, employees, and the community, ensuring a deep commitment to Bank principles and organizational values. Actively engages in outreach and partnerships that enhance the Bank’s reputation and service offerings.
- Ensures the development and pursuit of effective marketing strategies to create a strong brand image for the Bank by working closely with the Bank’s Marketing staff; acts as an official spokesperson for the Bank.
- Monitors the Bank’s financial performance by working closely with the Chief Financial Officer; reviews Bank balance sheets; compiles and reviews various monthly financials at both the cost center and Bank levels; develops and prepares annual operating budgets; analyzes budget variances and communicates these variances to members of management; oversees the Bank’s assets and liabilities, deposit and loan rates.
- Works closely with the Chief Credit Officer and lending managers to ensure the overall quality of the Bank’s lending portfolio and program; participates as a member of the Bank’s Internal Loan Committee; ensures loan policies are communicated and oversees programs to verify policy adherence; advises and mentors lending personnel regarding risk assessment and policy compliance; reports credit risk and loan loss reserve to the Directors.
Operational Excellence: Ensures that all Banking operations are efficient, compliant with regulatory standards, and provide superior service. Implements best practices across all areas of the business.
Talent Development & Succession Planning: Leads a high-performing senior management team. Provides guidance, professional development, and support to ensure that the organization’s goals are met through effective leadership.
- Ensures the Bank’s vision, mission, organizational values, and culture are effectively communicated to management and all Bank personnel; works closely with the Human Resources Manager to achieve current and long-term staffing and benefit goals; ensures the Bank maintains an adequate and effective workforce of properly trained and informed personnel; provides periodic feedback regarding performance goals and conducts annual performance reviews with members of management.
- Oversees and leads efforts to develop leaders to help ensure the future leadership succession and overall success of the Bank.
- Supervises the Bank’s senior management team. Directs, monitors, and appraises the performance of all key officers of the Bank.
- Plays a positive role in the development and growth of assigned staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff.
- Assumes responsibility for various department functions in the absence of staff members or in overload situations.
- Ensures that the Bank implements and maintains effective processes for information technology risk management (ITRM), including those that relate to cybersecurity; works closely with the Information Technology Officer and Information Security Officer to support the Bank’s business strategy in line with its risk appetite assigned by the Directors.
- Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal Banking laws, rules and regulations; adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
- Works closely with the Bank’s Audit Liaison, Compliance Officer, and Risk Management Officer to ensure the Bank’s compliance with all applicable Banking laws, rules and regulations; assesses the effect of regulatory changes on overall Bank compliance and risk and ensures such matters are communicated to the Directors on a timely basis.
Growth & Innovation: Spearheads innovation efforts to ensure the Bank adapts to new technologies, customer demands, and industry trends. Drives initiatives to diversify the Bank’s products and services while maintaining the values of the Bank. Leads efforts in expanding the Bank’s growth in all key markets through innovative product offerings and technology, ensuring that the organization remains competitive.
- Plans, and directs programs and services; evaluates results and recommends policies, procedures, and action to achieve program goals.
- Provides guidance on matters of program, publications, budget and legal responsibility.
- Responds to inquiries or refers inquiries to the appropriate department or person and exhibits the necessary follow through with customers and/or staff involved.
- Consistently applies superior decision-making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development.
- Processes, solves and answers complex customer transactions, problems or inquiries.
- Additional duties as determined by business needs.
Please send resume and a cover letter to:
Wendy Gnehm, VP Human Resources Manager
We are an Equal Opportunity Employer /Affirmative Action Employer providing equal employment opportunities to all qualified applications regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status.
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