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At First Federal Bank & Trust, our people are our greatest strength. We offer a competitive salary and comprehensive benefit packages including paid time off, 401(k) matching retirement plan, health insurance and educational assistance.
Open Positions
Mortgage Loan Processor
Position Location
Billings, Montana
Major Duties and Responsibilities
- Review documentation presented by originators and ensure that it is accurate, complete, and consistent
- Request additional documents to support the loan application
- Confirm that the licensed originator provided all disclosures to the borrower within the timeframe required by federal regulation
- Ensure that the loan file meets all product guidelines
- Obtain verification of deposit documentation provided by independent, third-parties used to verify that the information contained on the loan application is true and accurate such as: establishes that the applicant has sufficient cash to meet settlement needs, and send requests to financial institutions to verify assets
- Obtain verification of employment documentation provided by independent, third-parties used to verify that the information contained on the loan application is true and accurate such as: the applicant's employer to substantiate the employment information supplied in the mortgage loan application, stability of the applicant's source of income, and applicant's ability to repay the mortgage loan
- Obtain loan documentation which includes documents such as paystubs, W-2s, tax returns, bank statements, and IRS 4506T tax transcripts
- Order an appraisal according to the loan type and pulling the credit report if needed
- Input appraisals into automated system, inclusive of detailed information for property
- Run the loan through the automated underwriting system (DU/LPA) for loan approval and documentation requirements, as necessary
- Update the loan origination system as documents are received and re-running the AUS findings as necessary
- Remain alert for valid change of circumstances that trigger redisclosure requirements
- Ensure that borrower communications and updates are handled in a timely, consistent, and professional manner
- Provide a complete loan fi le to the underwriter for efficient validation and underwriting
- Review underwriting conditions; Satisfies all conditions received from the Underwriter and ensures that approval falls within the established lending guidelines
- Issue weekly updates to borrowers, lenders, realtors, and closers; prepares ECOA to send to customer if loan denied; informs borrowers, realtors, builders and closer of status of loans.
- Schedule closings with title agencies
- Calculate all fees and escrows associated with closing and balance the numbers
- Prepare and deliver the closing disclosure in advance of closing
- Create a properly executed, quality loan package that meets regulatory requirements and investor guidelines
- Prepare the funding approval of each loan and submits wire transfer to the Servicing department for loan funding
- Deliver closing instructions, final closing disclosure, and settlement documents to the settlement agent
- Attend Closings as necessary
- Verify proper execution of a closed loan, post-closing, to ensure all documents were correctly signed and filed
- Satisfy all conditions found post-closing, by an outsourced auditor
- Other duties as assigned
- Provide and promote exceptional customer service
Knowledge and Skills
Experience: 6 months to 2 years of similar or related experience, including preparatory experience In-depth knowledge of mortgage lending guidelines and regulations
Education/Certifications/Licenses: High school education or GED
Cash Management Business Development Specialist
Position Location
Billings, Montana
Essential Duties and Responsibilities
- Generate deposits and fee income through direct prospecting and relationship building.
- A significant amount of time will be spent conducting "outbound" customer support, including, but not limited to meeting with prospective customers, assisting current customers, troubleshooting customer challenges, conducting informative meetings.
- Execute strategic business development plans to expand customer base.
- Lead sales team to achieve growth targets through effective coaching.
- Participate in customer calls or meetings upon request from branch staff or customers and supports and leads sales conversations unless otherwise directed.
- Coordinate and complete onboarding for new treasury customers.
- Assist staff during customer interactions when treasury expertise is needed.
- Maintain active community presence through events and networking.
- Act as a liaison between customers, branches, and back-office teams to ensure timely resolution of customer issues.
- Support the bank's efforts in analyzing deposit relationships with both existing and prospective relationships. Perform financial analyses using bank statements, merchant statements and/or account analysis statements to compare with the competitors.
- Monitor market trends and competitive landscape.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Knowledge, Skills, and Abilities
Experience: Two to Five years of banking or related experience, including time spent in preparatory positions.
Education/Certifications/Licenses: A high school degree or GED is required; college education is preferred.
Loan Servicing Operations
Position Location
Billings, Montana or Sheridan, Wyoming
Experience: 2-5 years of similar or related experience, including preparatory experience.
Education/Certifications/Licenses: High school education or GED.
Major Duties and Responsibilities
Servicing Operations
- Maintain knowledge of bank's core operating system and loan operating system.
- Disburse funds from Loss Draft Accounts and Spruce up loans.
- Sell/Release Loans to Investors.
- Maintain level of knowledgeable about Investor servicing and reporting requirements.
- Quote Fannie Mae interest rates to lending staff.
- Lock loan rates and terms for delivery to Investors.
- Book and fund all loan types.
- Post loan and lease payments.
- Post payoffs, pull paid notes and mortgages, and prepare mortgage releases.
- Track filing and releases of UCC liens.
- Completes review of loans set up in core processing system for accuracy.
- Ships FNMA and MPF loans to investors.
- Interact effectively with customers to resolve loan servicing issues.
- Monitor escrow accounts for proper tax and insurance payments.
- Pay all invoices associated with loan costs incurred by the borrower and lender to originate the loan.
- Properly document fees paid to customer in conjunction with loan servicing procedures.
- Refund necessary fees to the customer after all invoices are paid on their behalf.
- Submit check payment to proper vendor within the appropriate amount of time.
- Process insurance renewal notices, expired and missing insurance and insurance cancellation notices while verifying for accuracy.
- Update daily activity and new information in core processor and scan notices and correspondence.
- Contact insurance agents to secure missing proof of insurance or deficient coverage amounts.
- Verify that bank's lien position is listed correctly on binders, Certificates or insurance policies and conduct timely follow up with insurance agents to obtain corrected documentation.
- Maintain written and oral contact customers/borrowers to obtain missing or deficient insurance coverage.
- Force place insurance coverage when applicable, and remit premium payment for force placed insurance, increasing loan principal in FPS accordingly, and notify customer of bank actions taken.
- Handle the payment of insurance on escrowed loans.
- Prepare and distribute missing insurance reports.
- Provide exceptional customer service.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Universal Banker
Position Location: Billings, MT
Experience: Six months to two years of similar or related experience.
Education/Certifications/Licenses: High school education or GED.
Major Duties and Responsibilities
Personal Banker
- Open new accounts and other deposit products offered
- Introduce and sell other bank products available
- Sell relationship banking concept/products to new/current customers
- Have in-depth understanding of bank products and services which include: Deposit accounts, available loan products, and other products offered by bank, Online banking products and services - consumer and business, Debit Card Program and associated fraud prevention programs, Credit Card Program, and all other relevant programs
- Close Accounts - IRA, HSA, CD, Checking, Savings
- Execute wire transfers
- Problem solve customer complaints, transactions which cannot be handled at the teller line, research per customer request, process ATM/Debit card disputes, and provide extra care and attention to customers when needed
- Work closely with FFBT Business Development Officers and all lenders to: Cross-sell products and make cross-referrals for a full-service banking relationship and make joint calls when requested to do so
- Obtain credit records from credit reporting agency
- Consumer Lending including: Personal Reserves, Unsecured Loans, and Share Loans
- Other duties as assigned
Teller
- Answer phones and direct calls
- Receive checks and cash for deposit or cashing, verify amount, and examine checks for endorsements, signatures and date issued
- Process withdrawals, transfers, general ledger transactions, wire transactions, credit card transactions, stop payment requests, check orders, customer statements, and research requests
- Assist customers with online banking
- Enter customer transactions into computer for recordkeeping and issue customer receipts
- Prepare and process daily checks
- Count coin for the vault balancing
- Balance currency, coin, checks, and all teller transactions and compare totals to computer totals
- Prepare currency and fills out cash slip for selling cash to vault teller
- Reports all cash offages to supervisor
- Sales/cross sell products; explain, promote, and sell products and services such as debit cards and cashier's checks
- Process night depository transactions
- Process address changes, file documents, mail notices, send/receive faxes, answer telephone calls, process e-mail statement requests
- Process loan payments
- Provide exceptional customer service
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Apply Today
Take the next step and discover a career that truly invests in you.
Contact Human Resources
Wendy Gnehm
SVP Human Resources Manager
We are an Equal Opportunity Employer /Affirmative Action Employer providing equal employment opportunities to all qualified applications regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status.
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